We aim to ensure that your experience with Rithumathi is pleasant and satisfactory.

1. Cancellations

Orders can be cancelled within 24 hours of placement or before the order is shipped. Cancellation requests received after this time cannot be processed.

2. Refunds

If you cancel your order within the valid period, you will receive a full refund within 7–10 business days through your original payment method.

3. Returns

We do not accept product returns unless the item is damaged or defective upon delivery.
If you receive a damaged product, please contact us within 24 hours of delivery with photos of the damaged item. A replacement or refund will be arranged promptly.

4. Contact for Refunds

Email: rithumathi87@gmail.com
Phone: +91 95627 88094

Shipping & Delivery Policy

1. Order Processing

All orders are processed and shipped on the same day they are placed, except on Sundays and public holidays.

2. Delivery Time

Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service availability.

3. Shipping Charges

Shipping costs (if any) will be displayed during checkout before confirming your order.

4. Order Tracking

After your order is shipped, you will receive tracking details via email or WhatsApp.

5. Damaged Packages

If your product arrives damaged, please contact us within 24 hours of delivery with photos. We’ll replace or refund the item as per our Refund Policy.

Contact Us

If you have any questions or need assistance, please reach us at:

Address:
Chelachuvadu P.O, Ezhukambi,
Idukki Township – 685606, Kerala, India

Phone: +91 95627 88094
Email: rithumathi87@gmail.com